Terms and Conditions

1. Terms and Conditions

Please carefully read and ensure you understand the following terms and conditions

 2. Travel Products and Availability

All our tours shown on our website may be booked, subject to availability at the time of booking.

 3. Prices on our website

We endeavour to ensure the accuracy of all prices displayed on the website. Prices are specified in New Zealand dollars and Australian dollars and are subject to change without notice; indicative only and subject to change until all of your booking details have been provided to us, we have confirmed your booking and you have paid in full; and per person based on twin share (single  or triple based prices are available on request)

“From” Prices - The expression “from” with respect to a price means the lowest price for the “Tours” we believe is available at the time of publication, based on information we have received from our suppliers.
 
Taxes, Charges and Currency Fluctuation - All Government taxes and charges imposed by suppliers or third parties (including ticketing fees and airline fuel surcharges) are payable by you and are subject to change. If there are any increase in such taxes, charges or supplier rates or any currency fluctuation which increase the price of your booking, we reserve the right to change the price you must pay by including the additional charges or amount (together with any applicable service fee and GST) at any time prior to and including the date of your departure, even if we have received full payment from you.
 
We will notify you of any such price changes that result in your travel arrangements being materially different from those prior to the change being effected and in respect of which we have already accepted your deposit or full payment. If so, and you do not wish to alter your travel arrangements, you may cancel them and monies you have already paid, less any charges levied by suppliers, will be refunded. Any refund will be calculated at the currency exchange rate that applied when your booking was confirmed.
 
 
Errors - We reserve the right to correct any errors in fees, charges, rate or prices quoted or billed, even if we have received full payment from you.
 
Exclusions - The price does not include passport and visa fees, insurance, meals not detailed in the itineraries, tips to tour guides, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to, detention in, or expulsion or repatriation from a country or part of a country. We are not liable for any expense, costs or loss incurred in relation to such matters and you release us from all liability, damages or responsibility in relation to them.

Airfares - Airfare prices and conditions are subject to change or withdrawal without notification until the airline tickets are issued (For example, foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue). Full payment is required before tickets can be issued.
 
South America Paths is not responsible for any increases in prices or changes in any airfare prices. If we have knowledge of any potential airfare increases, we will advise you when confirming your booking

 4. How to Book

 

Please contact as by email to info@southamericapaths.com  or by phone on +64 275547644 We will present to you written quotation for your travel request.
 
You must ensure names used to make a booking are exactly as appear in passports.  Any name/initial or spelling changes made after booking confirmation may result in supplier imposed fees and/or you being unable to travel.

5. Quotes

5. Quotes

All written quotes indicate the price for the Travel Tours only, they do not, unless specified, indicate the availability of the Travel Tours. A quote for Travel Tours is valid for 05 days from the date the quote is sent to you.

6. Deposit and Payment

At the time of booking, the client must pay a deposit of at least the following:

*Land Tours (accommodation, transfers and activities) a deposit equivalent to at least 20% of the  booking total cost.

 

*South America Paths Escorted Small Group Tours, an amount equivalent to at least 30% deposit of the total tour cost.

 

*Cruises, a deposit equivalent to at least 30% of the booking total cost.

 

*Airfares, 100% of the total cost.

 

South America Paths shall be at liberty to give notice to the client of any variation to the minimum deposits at any time before the minimum deposits are paid.

 

A booking shall not be deemed to have been accepted or to be binding until such time as the minimum deposits, or any of them that are applicable, have been paid.

The acceptance by the company of payment of a deposit does not, by itself, constitute acceptance of a booking. A booking will be deemed to have been accepted once the company has confirmed its acceptance in writing.

 

Payment of the balance

The balance of the tour price, being the total tour price less any deposits paid, must be paid at least 60 days prior to the client’s departure date.

In the event that the balance of the tour price is not paid in accordance with above, then South America Paths reserves the right to cancel the client’s booking. In that event, the client agrees that he or she shall not be entitled to a refund of any deposit paid, such deposit to be retained by the company by way of compensation for the time spent and work done by it. South America Paths shall however retain a discretion, to be exercised entirely as it thinks fit, as to whether or not to refund all or part of any deposit paid in the event of cancellation in these circumstances.

In the event that the balance of the tour price is not paid in accordance with above, and the company, at its discretion, determines not to cancel the client’s booking, then the client agrees to pay to the company any additional charges, fees or expenses that have been or may be properly incurred as a result of the balance of the tour price not having been paid by the stipulated time

7. Credit Cards

Any payment by credit card attracts a non-refundable service fee, payable at time of payment, based on the total cost of the payment as follows: MasterCard and Visa - 2.5%.

8. Amendments

If you amend your booking after it has been confirmed you must pay to us: an administration fee of at least NZD 50, to cover communication and administration costs; and any cancellation and/or amendment fees imposed by suppliers such as accommodation providers and other suppliers. We will, to the extent possible, advise you of all applicable cancellation and/or amendment fees when confirming your booking.

9. Cancellations and Refunds

If you cancel your booking after it has been confirmed, but before you utilise the Travel Tour, you must pay to us:

  1. our reasonable costs to cancel your booking (to cover communication and administration costs); and 

  2. any cancellation fees imposed by the suppliers of your Travel Tour (including airlines). Cancellation fees cannot be waived.

 

If you have paid any amount to us in respect of a booking, we may use it to pay the above costs and fees. Any difference will be refunded to you.

Please note that the earlier you cancel your booking the lower the cancellation fees are likely to be.

After your travel has commenced, there can be no refund in respect of any Travel Tour not utilised whether by choice or because of late arrival or early departure, including failure of a transport to operate according to schedule. Employees of any supplier are not authorised by us to give any undertakings in respect of refunds or other matters.

10. Limitation of Liability

We arrange the provision of Travel Tours which are provided by third party suppliers. We do not ourselves provide the Travel Tours you may receive on your holiday.

Exclusion of Liability
 In the absence of our negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any supplier nor are we liable for any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) damage or claim whatsoever arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control.
 
We are not responsible for any criminal conduct of any third party.
 
Where a motor coach seat is fitted with a safety belt, neither we nor any supplier concerned will be liable for death, injury, or any loss or damage whatsoever you suffer from any accident or incident if you are not wearing the safety belt at the time of such accident or incident.
 
We are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances or other reasons which are beyond our control, including force majeure events or failure of equipment or machinery.
 
Warranties
To the extent permitted by law, all express and implied warranties, guarantees, representations or terms are expressly excluded.
 
Where the law implies any warranty guarantee or condition which cannot be excluded, our liability to you for breach thereof is limited to supplying the services again or payment of the cost of having the services supplied again.
 
Maximum Liability
Despite any other provision of these terms and conditions, to the extent permitted by law, our maximum liability to you or any third party is limited to the price you have paid us for the booking.

11. Complaints

11. Complaints

We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is attempt resolution with the supplier. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the supplier to resolve it) with your travel agent or directly with us within 30 days of your holiday concluding.

12. Insurance

We recommend you purchase travel insurance against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. We make no representations as to what you may recover under any insurance. You agree not to hold us responsible for any decision of insurers, and/or any supplier, or the requirements of any foreign government, authority, foreign law or policy.

13. International Travel

You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities.
 
Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by calling (in New Zealand) 04 439 8000 or visiting their website www.safetravel.govt.nz. We recommend that you review this information both prior to making your booking and prior to departure.

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